THE 4 CS
OUR BALANCED SCORE CARD
A balanced scorecard is accepted as the ideal way to measure the performance of an operation. We have tailored one to provide a holistic view of how CX is impacting your business. Each of the above pillars has 4 themes which feature a number of detailed measures. We use this scorecard to benchmark your operation, enabling us quickly to identify areas for improvement.
Our scorecards will also track the progress of our changes, clearly demonstrating the impact our insight has on your business.